Mayank Garg
Traveler service associate at Expedia group
- Role
- Traveler Service Associate, Premium at Expedia Group
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Mayank Garg
Results-driven hospitality professional with over 4 years of combined experience in the…
Experience
Traveler Service Associate, Premium
Nov 2024 — Present · Gurugram, IN
Handling guest escalations for our premium travelers, including Gold and Platinum members, via chat, ensuring that issues are resolved during the first interaction.*Making exchanges, changes, and cancellations of flight tickets, car rentals, and hotel reservations.*Maintaining strong customer relationships to enhance satisfaction and foster loyalty.*Conducting data analysis to optimize service delivery and improve efficiency.*Monitoring and maintaining a high Net Promoter Score (NPS) to gauge and improve customer satisfaction.*Ensuring compliance with established processes, rosters, and guidelines.*Proactively working to minimize financial losses for the organization.*Improving customer satisfaction by providing clear communication, effective solutions, and swift issue resolution.*Assisting in training new associates to ensure consistency in processes and procedures.*Adjusting bills and processing refunds to address customer service or billing issues.*Providing exceptional customer service to ensure overall guest satisfaction.*Processing transactions accurately using point-of-sale systems for smooth operations.*Highly skilled in Salesforce for managing customer data and using software to receive and handle chats.
Education
Vandana International School
Higher secondary education
Mount Carmel School, Dwarka
Matriculation
Jagannath University
Bachelor's degree
2019 — 2022
BHMS Business & Hotel Management School
Higher Diploma in International Hotel and Tourism Management
2019 — 2022
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