Mayank Dwivedi
Technical Consulting Engineer at Cisco Systems (India) Private Limited, Bangalore
- Role
- Technical Consulting Engineer at Cisco
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Mayank Dwivedi
12+ years of experience in network operations (VOIP), SBC-VOIP support, Cisco…
Experience
Technical Consulting Engineer
Jan 2020 — Present · Bangalore, IN
Responsible for handling technical troubleshooting in Cisco collaboration -TAC for Customers in APAC/EMEA region.• Troubleshooting and configuration recommendations on CUCM features, install/upgrade, and platform issues.• Configuration and troubleshooting of features like Auto Attendant, Hunt Groups, Contact Canter, SIP Trunking, IMP and Mobility etc. • Implementing and Troubleshooting Call-Routing Policies and Supplementary Services• Troubleshooting of CUCM services for LDAP integration and SSO deployment• Contributing to logic creation to detect known defects based on the logs• Troubleshooting the issues related to various type of call recording • Troubleshooting and configuration on CUCM DB, security, calling feature, MRA, contact center routing issues, Platform issues.
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