Mayank Dattatray
Operations & Business Excellence Leader | Inside Sales | Customer Experience | Contact Center Management | Process Transformation | Lean Six Sigma Black Belt
- Role
- Senior Operations Manager at CollegeDekho
- Location
- Jaipur, RJ, IN
- LinkedIn followers
- 500 followers
About Mayank Dattatray
I am a Lean Six Sigma Black Belt–certified Sales & Operations Leader with 14+ years of…
Experience
Senior Operations Manager
Jan 2023 — Present · Gurugram, IN
Managing Inside Sales team with >80 capacity which includes Manager, AMs, TLs, SMEs & Education Counsellors.• Dealing with Colleges and University of North Region and to ensure the Service level and admission target will be met.• Responsible for Tie ups with New University and colleges and their Onboarding in CollegeDekho.• Taking care of Admissions and Application forms for North Region. Delivered more than 5K admissions in Private colleges and Universities of North India.• Responsible for the retention of students in college/University and make sure they will not take drop.• Taking care of the collection team of Collegedekho North region which ensure revenue collection of the overall admissions.• Responsible for Manpower Management, Revenue, Billing, Data handling,Dialing & MIS report of all the aligned processes.
Education
Kendriya Vidyalaya
Science Maths
2005 — 2009
Rajasthan Technical University, Kota
Bachelor’s Degree
2009 — 2013
Kendriya Vidyalaya
High School
2009
Skills
- Kpo
- Vendor Management
- Client Relations
- Process Management
- Opreations Management
- Service Delivery
- Customer Service Management
- Sla
- Transition Management
- Team Leadership
- Call Centers
- Bpo
- Mis
- Workforce Management
- Outsourcing
- Team Management
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