Mayank Chand

Experience

1. Technical Lead

   Wipro

   Dec 2020 — Present · Bangalore Urban, IN

   Managing and maintaining multiple customer Accounts in a shared based model workflow.Being a SPOC for multiple accounts under EMEA & Americas region, my responsibility is to manage their Day-to-Day business operations in smooth way and expanding my technical capabilities via automating the regular activities such as monitoring Daily/Monthly Health-checks for the responsible production assets limiting to Citrix LB ADC hosted in on-premise DC, over XenServer Hypervisor as well as on Cloud, updating SMTD sheets, Network architecture/ Network Design, Asset Lists.Actively Involved in conducting Technical panel team for Lateral & Campus hire activities.Conducting KT sessions for New Joiners w.r.t LB Team.Helped the accounts to eradicate the dependencies upon various 3rd party support vendors in order to manage Citrix ADC.Encouraging L1/L2 level Engineers to scale up their technical knowledge on NetScaler, optimized troubleshooting skills.Designed process to distribute Engineers in a shared based model in most optimum way to manage 24/7 workflow.Enhancing customer environment w.r.t any new requirement to enhance the business needs(integrating MFA solution, introduced Automation Reporting using NITRO API, Automate backup)Proactively incharge for remediating any Vulnerability observed in Citrix LB by Citrix Vendor and also by internal Vulnerability Assessment Team to action/review the corresponding plans on Monthly basis.Providing assitance to the team in Ticket Monitoring System, Logging Change Request and obtaining the necessary approvals to carry the respective change forward as per the severity level.Troubleshooting layer 2 connectivity and issues related to TCP and UDP based flow, VLAN, STP & flavors of ARP. Providing Tshoot assistance on Certificate generation/Installation on ADC by collaborating with PKI team.Enhancing my troubleshooting skills with tools such as Wireshark, iPerf, CLI tshoot on Unix based plateforms.

Education

• Rajasthan Technical University, Kota

  Bachelor of Technology (B.Tech.)

  2007 — 2011

• University of Western Sydney

  PG certificate in Information and Communication Technology

  2013 — 2014

Skills

• Dynamic Host Configuration Protocol (Dhcp)
• L1 and L2
• Cisco Systems Products
• Switches
• Routers
• Ccnp
• Dhcp
• Cisco Technologies
• Bgp
• Aruba Wireless
• Networking
• Wlan
• Vlan
• Routing and Switching
• Ccnp Certified
• Ccna
• Wireless Lan Controller
• Dns
• Eigrp
• Cisco Routers
• Access Points
• Ospf
• Open Shortest Path First (Ospf)
• Routing
• Border Gateway Protocol (Bgp)