Mayank Banerjee
Sr. Customer Care Representative
- Role
- Sr Customer Care Representative at Netscout Systems India Private Limited
- Location
- Pune, IN
- LinkedIn followers
- 500 followers
About Mayank Banerjee
I am Mayank Banerjee, a highly skilled Customer Care Representative with over 11 years of…
Experience
Sr Customer Care Representative
Netscout Systems India Private Limited
Aug 2013 — Present · IN
Order Processing- Processing orders for Replacement Parts/Units in Oracle/Oracle Jade (from either Head Office or Local Forwarded Stock Locations available and Tied-Up with our Company) and Shipping/Delivering these vie coordinating with Fed-Ex, UPS, DHL and other local Currier Services as well.• Licensing Request- Handling Licensing requests for all products to help our customer to run the software.• Phone Calls and Mails- Answering inbound calls and assist our customers on their requests. Also, have Web-Ex if needed.• Live Chat- Assisting our customer vie Chat• SFDC Case- Handling Customer Care requests vie SalesForce (Ticket Tool).• KB Article- Creating Knowledge base articles for resolving various Customer Care related issues.• Certified Support Professional- Have Certificate of \'Certified Support Professional\' to solve Customer\'s issues with more efficiency and effectiveness.• Assisting our Technical Support Engineers/Sales/Account with their internal requests as well.
Education
Rani Durgavati Vishwavidyalaya, Jabalpur
Bachelor of Commerce - BCom
2007 — 2010
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