Mayank Bamotra
Workforce Manager PhD Researcher | MBA | B.Sc
- Role
- Manager Workforce Management at Concentrix
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Mayank Bamotra
A highly resourceful, flexible, innovative, and enthusiastic leader. Works effectively with cross-functional teams in ensuring operational and service excellence. Looking out for new challenges tomake contribution and be a part of dynamic organisation offering my skills to my best knowledge
Experience
Manager Workforce Management
Jul 2025 — Present
Track and analyze historical call volumes and arrival patterns.• Monitor agent performance metrics (schedule compliance, absenteeism, average call handle time, Utilization, Occupancy).• Identifies call volume trends and averages on a daily, weekly, monthly and seasonal basis.• Analyse trending data to help build accurate assumptions of various key metrics for programs including Shrinkage, AHT and Attrition.• Implementation & transition of new projects.Should possess skills in developing & coaching team members.
Education
Swami Vivekanand Subharti University (SVSU), Meerut
Master of Business Administration - MBA, Production & Operations Management
2019 — 2021
Indra Gandhi National University
Bachelor of Science, Physics, Chemistry and Mathematics
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