Mayank B.

About Mayank B.

I am Mayank Bhagat, a BITS Pilani and PUMBA (MBA) alumnus with over 4.5 years of…

Experience

1. Program Manager

   upGrad

   May 2022 — Present

   Increased the top line from ₹15 cr to ₹30 cr per quarter.• Increased alumni sessions from 2500 to per quarter• Improved sales support business contribution from 23% to 35%• Awarded and recognized as best manager of the quarter in 2023. Promoted to Program Manager in 2024.• Led an 8-member team of career coaches to drive revenue worth ₹5.6 cr per quarter• Led the sales support team of 5 and ensured efficient delivery of alumni session for sales team to drive enrolments• Created centralized query resolution system to reduce TAT for alumni connect requests• Automated the process of alumni connect from google sheets to a customized portal with the help of product and tech teams by integrating sales engine of Leadsquared with Zoom to ensure better CX for alumni, counsellors and leads• Ensured quality delivery of alumni sessions through initiatives like alumni and counsellor training, counsellor feedback to managers and lead feedback to alumni. This was based on sales analytics and led to rise in 2% in conversion in enrolments in absolute terms• Managed a team of 2 quality analysts to drive efficiency in session delivery and conducted training for sales floor of 600 counsellors and 500+ alumni• Reduced payout TAT for vendors from 120 days to 60 days and then to further 45 days. Automated the invoicing process to reduce TAT• Drove creation of new product of automated alumni connect by creating BRD and presenting the problem statement to the product team. Took part in structural decisions and drove adoption of the MVP among the sales floor of 600 counsellors. • Standardised contracts of 400+ vendors by having multiple rounds of discussion with finance and legal. Streamlined the process of contract making, vendor registration, invoicing by connecting with legal, finance and audits team.• Created a no code app for vendor to check their performance and invoice status• Created nudges on LSQ and alumni recommendation system to drive adoption of sales support

Education

• Birla Institute of Technology and Science, Pilani

  B.E., Civil Engg

  2007 — 2011

• Department of Management Sciences (PUMBA), Savitribai Phule Pune University

  Master of Business Administration - MBA, International Business

  2013 — 2015