Mayank Arora
Senior Customer Care Professional Customer Experience & Operations Expert | American Express | Aspiring Manager Focused on Growth, Process Excellence & Team Leadership
- Role
- Senior Customer Care Professional at American Express
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Mayank Arora
Hi, I’m Mayank Arora, a dedicated and performance-driven professional with close to a…
Experience
Senior Customer Care Professional
Oct 2025 — Present · Gurugram, IN
My responsibilities include: • Taking complete ownership of customer queries and ensuring timely resolution • Building strong relationships with clients by understanding their needs and providing tailored solutions • Delivering exceptional service through precise communication and professionalism • Handling executive-level interactions with utmost sensitivity and confidentiality • Collaborating with internal teams to maintain top performance across key metrics such as VIBES (Customer Sentiment), CHT (Call Handling Time), RCR (Repeat Caller Rate), and Quality standards
Education
Swami Vivekanand Subharti University, Meerut
Bachelor of Computer Applications
Swami Vivekanand Subharti University, Meerut
Master's
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