Mayank Agrawal
Assistant Manager- Offline Customer Acquisitions | IT/BPO Industry Expert | 10 Years Experience | ITIL® V4 | Yellow Belt Six Sigma | Master in Power BI | Scrum Fundamentals | Product Manager
- Role
- Assistant Manager- Offline Customer Acquisitions at HomeLane
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Mayank Agrawal
With a decade of hands-on experience in the BPO /IT industry, I have honed my skills in…
Experience
Assistant Manager- Offline Customer Acquisitions
Aug 2024 — Present · IN
Manage day to day operation, inbound/outbound operation activityCompiling reports on the team’s performance and customer feedback.Work very closely with team members to solve customer problems. Also, the agent\'sproblems and weaknesses need to be understood and addressed. Offers solutions and suggestions for process and productimprovement to management.Develop the team to ensure delivery of a consistently superior customer experience through effective changemanagement, systematic knowledge transfer & retention, and promoting morale & motivation ofemployees.Managing the team from Pan India for the offline, setting up the target & adhering to itLeads Management & Analysis work on the customer experienceMonitoring calls & closely working for the continuous improvement for the offline channel.Taking care of pan-India offline Customer acquisition Operation part.
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.