Mayank Abhishek
Lead Consultant
- Role
- Lead Consultant at Accenture
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Mayank Abhishek
With 6 years of experience in Information Technology, I have developed a strong foundation in managing client relationships, collaborating with cross-functional teams, and delivering infrastructure and application support solutions. My journey has taken me across diverse industries, including Food-Beverages, Quick Service Restaurants (QSR Technology), Retail POS technology, Silicon Technology, Employment websites, and Microsoft Enterprise Clients. While I bring valuable experience to the table, I remain committed to learning and growing as I continue to refine my skills and adapt to evolving challenges.Skilled in - Service Delivery, ITIL, Stakeholder management, Network monitoring and incident management, Project coordinator, Customer Service.•Responsibilities include QA monitoring of incidents, Change, Problem, Dashboards creation, Publishing Articles & Newsletters, Training & Client interaction to understand issues and process updates.•Monitoring the health of the Infrastructure, Application (Frontend/backend transaction), Network, Server, Storage, and backup monitoring by using a monitoring tool like NewRelic, SEQ and Pingdoms.•Chairing the Bridge call for a higher priority level by analyzing the impact and urgency and to get the issues resolved within the timeframe.•Performing basic L1 troubleshooting in technical areas like Window, Linux, Networking.•Also Worked on Microsoft Azure, having basic knowledge in configuring Virtual Machine, Virtual Network, Azure Backup, and Azure log analytics to monitor all kinds of Azure resources.•AZ-104 Microsoft Certified: Azure Administrator Associate. •Tools- BMC Remedy, JIRA, SNOW, Excel, PowerPoint.•VPN: CiscoAnyconnect• Knowledge of networking concepts like OSI model, TCP-IP, DNS, and DHCP.• LAN, VLAN, VTP, STP. Basics of routing and switching protocolsDOMAIN KNOWLEDGE: ITIL, Microsoft Azure, Network Monitoring, Linux, Wintel.I’m currently open to a new job opportunity, so if you have something that might fit email me at: k••••••••@gmail.com.
Experience
Lead Consultant
Oct 2024 — Present · Pune, IN
Education
Bihar School Examination Board (BSEB)
Inter College, Science
2012 — 2014
Central Board of Secondary Education
Matriculation
2000 — 2012
Manav Rachna Educational Institutions
Bachelor of Technology
2014 — 2018
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