Mayank Singhal
Key Account Manager at Infollion Research Services | Sales | Client Development | Client Services | Client Relations | Ex Planetspark | LBSIM
- Role
- Key Account Manager at Infollion Research Services Limited
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Mayank Singhal
A Client Success & Sales Professional with close to 5 years of experience in driving sales enablement, strategic client servicing, and data-backed decision making.With a PGDM in Research & Business Analytics from Lal Bahadur Shastri Institute of Management, New Delhi, I bridge the gap between client needs and business solutions — combining strong interpersonal skills with a deep analytical mindset.From onboarding new clients and managing key accounts to delivering insights that improve sales strategy and service delivery, I thrive at the intersection of client engagement, market intelligence, and operational efficiency. What I do best: Drive seamless client onboarding, retention, and satisfaction Translate client requirements into structured, actionable project plans Collaborate with sales teams to align deliverables with revenue goals Manage SLAs, KPIs, and ensure timely delivery across engagements Deliver consultative insights that improve client outcomes Support internal teams through coaching, reporting, and feedback loops Tools I use to make it happen:Power BI | Tableau | MS Excel | SPSS | Python | R | CRM Platforms | MS PowerPoint Certifications:Bloomberg | Google Analytics | R Programming What keeps me motivated: Building lasting client relationships rooted in trust and value Staying current with evolving market and customer trends Attending sales & industry conferences Sharing knowledge, mentoring teams, and continuous learning🤝 Let’s connect!If you\'re interested in data-led client success, service delivery, or simply want to exchange ideas around sales strategy and research — I’d love to connect!
Experience
Key Account Manager
Infollion Research Services Limited
Apr 2025 — Present · Gurugram, IN
My work is grounded in measurable outcomes—ensuring full compliance with SLAs and KPIs while translating strategic objectives into actionable plans for cross-functional teams. I’m passionate about driving alignment between client needs and internal capabilities, empowering teams to perform at their best. With a keen eye on the market, I conduct in-depth research to identify industry trends, evolving client expectations, and emerging opportunities. These insights feed directly into project planning and service innovation, enabling organizations to stay ahead of the curve. I also lead the onboarding of clients and subject matter experts, designing efficient workflows and structured frameworks that enhance experience, reduce ramp-up time, and drive long-term engagement. Equally committed to team growth and service excellence, I analyze client feedback, mentor junior colleagues, and collaborate closely with Account Managers to continuously improve performance and elevate client satisfaction.
Education
Maharaja Agrasen Institute of Management Studies (MAIMS Delhi)
b.com(hons), Business/Commerce, General
2015 — 2018
Maharaja Agrasain Public School
Primary Education
2013
Lal Bahadur Shastri Institute of Management
PGDM(Research and Business Analytics), Marketing and Retail Analytics
2018 — 2020
Maharaja Agrasain Public School
Secondary Education, Business/Commerce, General
2013 — 2015
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