Mayana Müller
Project Business Analyst @Blackstone Energy Services Inc.
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WORK HISTORY
Project Business Analyst @Blackstone Energy Services Inc.
Toronto, ON, CA
Member of the PMO team, supporting project governance and delivery across the organization.• Supporting process optimization and standardization to improve efficiency and consistency across project teams.• Assisting in the design and implementation of KPI frameworks, including CPI and SPI, to enhance visibility of project performance.• Responsible for implementing Procore as the centralized project management platform, configuring financial and reporting features.• Developing automated workflows in Microsoft Power Automate, integrating with APIs to enable bulk data imports and streamline information flow across systems.• Providing project coordination, including progress tracking, stakeholder communication, schedule updates, and SOV management.
EDUCATION
Ontario Tech University
Engineer's degree, Manufacturing Engineering
Federal University of Rio de Janeiro
Engineer's degree, Industrial Engineering
ABOUT MAYANA MÜLLER
Project professional with extensive experience leading transformation initiatives that span strategy, operations, and digital. From strategy definition and process design to stakeholder engagement and change management, I help organizations achieve sustainable improvements. I’ve delivered measurable results such as 14-point NPS growth, 20% cost savings, and successful Salesforce adoption across 15 service areas, all while supporting governance, risk management, and KPI-driven performance oversight. Known for a hands-on, analytical approach and strong collaboration with executives, product, and technical teams. Experienced across diverse sectors including mining, education, telecom, and fashion. Recognized for adaptability and clear communication in fast-paced, multicultural environments.
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