Maya Mihajlovic
Director Digital Customer Experience (Ai) @Peerless-AV
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WORK HISTORY
Director Digital Customer Experience (Ai) @Peerless-AV
Aurora, IL, US
I am a strategic business leader with deep expertise in digital transformation, customer experience, and AI-enabled innovation. In my role as Director of Digital Customer Experience (AI) at Peerless-AV, I lead initiatives that modernize how organizations engage, operate, and deliver value—aligning people, processes, and technology to improve execution, drive measurable outcomes, and elevate customer engagement. I partner with cross-functional teams to simplify complexity, embed intelligent automation, and ensure digital investments are purpose-led and aligned with sustainable business growth.
EDUCATION
Keller Graduate School of Management of DeVry University
Master of Business Administration (M.B.A.), Project Management
DeVry Institute of Technology
Bachelors, Management Information Systems, General
ABOUT MAYA MIHAJLOVIC
Accomplished Business Leader with more than 25 years of expertise in operational excellence, continuous improvent, customer centric leadership, product development, operations, market research and analysis, and business development. Respected leader accredited for the keen ability to comprehend business needs while driving from the customer and market’s vantage point, envisioning long-term solutions that increase profitability. Demonstrated success leading high-performing teams and streamlining operations resulting in improved efficiency.Leverage company’s product offerings within marketspace.Drive processes to define and implement future product strategies based upon customer insight and ongoing market analysis, ensuring alignment of product development initiatives to market & technology trends.Directed cross-functional team of product and project managers to win opportunities over competitors and attain $1-5M per opportunity.Lead strategic projects to create new business growth, evolving long-term development roadmaps and building consensus among senior leadership around future product expansion priorities, targets, and resource allocations.Managed development of internal pricing structure & processes, resulting in streamlined pricing to capture 55% GM on all custom products. Product Management Strategic Planning & Execution Cross-Functional Team Leadership Business Development Market Research & Analysis Customer Relationship Management OEM Roadmaps Manufacturing/Production Management Resource Allocation Project Management Stakeholder Engagement Data Analytics & Reporting Operations Management Continuous Improvement Training & Development Budget Administration Quality Assurance Vendor Management
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