May al Othman
Senior Manager, Digital Transformation (Ccaas) @Bell
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WORK HISTORY
Senior Manager, Digital Transformation (Ccaas) @Bell
Lead the Bell Business Markets CCaaS program in partnership with Bell IT, delivering AI-enabled contact center solutions and modernizing customer experience platforms. Drive cross-functional alignment across business, IT, and clients in a matrixed environment, while advancing omnichannel capabilities and embedding governance for scalable, outcome-driven delivery.
EDUCATION
Concordia University
Continuing Education Certificate, Artificial Intelligence
Rafik Hariri University
Bachelor's degree, Business administration (Marketing)
University of Ottawa
Master's degree, Digital Transformation and Innovation
SKILLS
ABOUT MAY AL OTHMAN
Neurodiverse leader with 15+ years of experience driving digital transformation, organizational change, and operational excellence across global markets. At Bell Canada, I lead the ISO-certified PMO for Business Market Solution Delivery, supporting a team of 200+ professionals and advancing quality governance, portfolio performance, and transformation initiatives nationwide.Certified in both PMP® and Prosci® Change Management, I bring a unique blend of strategic rigor and people-centered leadership. I specialize in transforming PMOs into strategic enablers, embedding AI-driven decision frameworks, and aligning technology, process, and people to deliver measurable business outcomes.With a Certificate in Artificial Intelligence Proficiency from Concordia University and a Master’s in Digital Transformation & Innovation (in progress) at the University of Ottawa, I integrate academic insight with practical delivery to help organizations prepare for AI adoption, navigate disruption, and scale responsibly in the digital era.Core strengths: Digital transformation strategy | PMO governance & architecture | AI adoption & ethics | Organizational change leadership | Operational excellence
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