Maya Harmon

Client Performance Analyst Foreclosure, Eviction, Bankruptcy @Diaz Anselmo & Associates P.A.

Plantation, FL, US

Executes high-level legal operations support across a dynamic portfolio of 100+ active foreclosure, bankruptcy, and eviction matters at a time, ensuring end-to-end procedural accuracy and regulatory compliance from initial referral through post-sale closure. Maintains real-time synchronization of case milestones in BKFS and Tempo, with meticulous adherence to investor guidelines and jurisdiction-specific statutes. Prepares and delivers high-volume legal documentation with precision and speed—producing 188 attorney chronologies within the first two months of employment, averaging over 90 per month through current date—demonstrating accelerated proficiency in legal process management and system fluency. Serves as primary liaison for the Client Performance inbox, triaging high-volume servicer communications, independently resolving routing issues, and ensuring timely delegation to litigation and support teams. Proactively escalates procedural delays, service interruptions, and client-imposed holds—including bankruptcy, loss mitigation, and FEMA relief—in order to preserve statutory timelines. Designs and maintains advanced Excel-based reports and workload tracking tools utilizing pivot tables, formulas, and performance metrics to ensure audit readiness, transparency, and team accountability. Partners cross-functionally with attorneys and firm leadership to enforce task resolution standards, support procedural onboarding, and drive file clearance across all phases of litigation.