Maya Shanker Mishra

About Maya Shanker Mishra

I have extensive experience in the field of prepaid metering, smart meter installation, commissioning, and service support to customers. With a strong background in the electrical industry, I have served as a Service Delivery Manager, leading large-scale projects and ensuring seamless service delivery across diverse segments.I successfully led the execution of the UPPCL Prepaid Meter Project, overseeing the installation and servicing of 50K meters over a 3-year period. Additionally, I was instrumental in the installation and commissioning of around 100K consumer meters, feeder meters, and distribution transformer (DT) meters under the Saubhagya and DDUGJY schemes in Uttar Pradesh.My experience extends to grid meter installation and commissioning, including Automatic Meter Reading (AMR) systems. I led the successful execution of the UPPTCL SAMAST Project, which involved the installation of approximately 5,293 meters across 680 substations, 34 generators, and 378 consumers, including solar, EHT, co-generation, railways, and open access consumers.I am skilled in managing end-to-end project delivery, optimizing operational performance, and ensuring high levels of customer satisfaction in the energy metering sector.

Experience

1. Service Delivery Manager

   Secure

   Feb 2022 — Present · Lucknow, IN

   As a Service Delivery Manager for the UPPTCL SAMAST Project, I am responsible for the end-to-end execution of a high-priority metering infrastructure project for Uttar Pradesh Power Transmission Corporation Limited (UPPTCL). This project focuses on the installation, commissioning, and integration of advanced grid metering systems across multiple substations, generators, and key consumer categories.Key Responsibilities and Achievements:1- Project Leadership: Leading the installation of 5,293 meters across 680 substations, 34 generators, and 378 consumers, including solar, EHT, co-generation, railways, and open access sectors.2- Grid Metering & AMR Systems: Overseeing the installation and commissioning of grid meters integrated with AMR systems, enabling real-time energy monitoring and optimized data collection.3- Stakeholder Coordination: Collaborating with internal teams, contractors, and UPPTCL stakeholders to ensure timely project delivery, technical compliance, and quality standards.4- Technical Expertise: Leveraging deep knowledge of metering systems, smart grid technologies, and AMR to address technical challenges, optimize project processes, and ensure successful project outcomes.5- Performance Monitoring & Reporting: Establishing robust tracking systems to monitor project progress against KPIs, providing comprehensive reports to senior management on project status and results.6- Customer Satisfaction: Maintaining high levels of customer satisfaction across diverse consumer groups, including industrial clients, government agencies, and utility partners.7- Compliance & Safety: Ensuring full compliance with safety protocols, regulatory standards, and industry best practices throughout the project lifecycle.By driving the successful execution of the UPPTCL SAMAST Project, I am contributing to the modernization and enhancement of UPPTCL infrastructure, improving operational efficiency, and ensuring accurate data-driven decision-making.

Education

• Meerut Institute of Engineering and Technology(MIET)

  Bachelor of Technology - BTech

  2007 — 2011