Maya Santos
Dual Assistant General Manager @Vista Host Hotels Management & Development
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WORK HISTORY
Dual Assistant General Manager @Vista Host Hotels Management & Development
Austin, TX, US
As Assistant General Manager and HR Coordinator, I support the overall operations of the hotel while leading human resources functions to ensure a smooth, efficient, and people-focused work environment. I work closely with department heads and the General Manager to drive team performance, maintain guest satisfaction, and foster a positive workplace culture.Key Accountabilities & Responsibilities- Assist in the daily management of hotel operations across all departments- Coordinate recruitment, onboarding, and staff training processes- Support employee relations, conflict resolution, and disciplinary procedures- Conduct staff evaluations and performance reviews- Support budgeting, forecasting, and operational planning- Promote employee engagement, well-being, and retention strategies
EDUCATION
Faculdade Inforium de Tecnologia
Development and editing of Internet Systems
Dublin City University
Business English Course
Politecnico di Torino
Computer Engineering
SKILLS
ABOUT MAYA SANTOS
I am a passionate and results-driven leader with over a decade of experience in the hospitality industry, specializing in people leadership, HR support, and team development. My background includes managing high-performing teams, fostering inclusive workplace cultures, and supporting employee engagement and retention across fast-paced, customer-focused environments.With strong skills in HR operations, employee relations, onboarding, performance management, and training & development, I take pride in creating positive, productive work environments where team members feel valued, heard, and empowered to succeed.I hold multiple diplomas in Business Communication, Human Resources, Leadership, Management, and Customer Care, and I bring a well-rounded, adaptable approach to any organization. I thrive under pressure, am highly organized, and consistently deliver results while supporting the people behind the business.Always eager to grow, I’m committed to continuous learning and helping organizations reach their goals through strategic HR support and exceptional people leadership.
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