Maya Santos

About Maya Santos

I am a passionate and results-driven leader with over a decade of experience in the hospitality industry, specializing in people leadership, HR support, and team development. My background includes managing high-performing teams, fostering inclusive workplace cultures, and supporting employee engagement and retention across fast-paced, customer-focused environments.With strong skills in HR operations, employee relations, onboarding, performance management, and training & development, I take pride in creating positive, productive work environments where team members feel valued, heard, and empowered to succeed.I hold multiple diplomas in Business Communication, Human Resources, Leadership, Management, and Customer Care, and I bring a well-rounded, adaptable approach to any organization. I thrive under pressure, am highly organized, and consistently deliver results while supporting the people behind the business.Always eager to grow, I’m committed to continuous learning and helping organizations reach their goals through strategic HR support and exceptional people leadership.

Experience

1. Dual Assistant General Manager

   Vista Host Hotels Management & Development

   Apr 2024 — Present · Austin, TX, US

   As Assistant General Manager and HR Coordinator, I support the overall operations of the hotel while leading human resources functions to ensure a smooth, efficient, and people-focused work environment. I work closely with department heads and the General Manager to drive team performance, maintain guest satisfaction, and foster a positive workplace culture.Key Accountabilities & Responsibilities- Assist in the daily management of hotel operations across all departments- Coordinate recruitment, onboarding, and staff training processes- Support employee relations, conflict resolution, and disciplinary procedures- Conduct staff evaluations and performance reviews- Support budgeting, forecasting, and operational planning- Promote employee engagement, well-being, and retention strategies

Education

• Faculdade Inforium de Tecnologia

  Development and editing of Internet Systems

  2007 — 2008

• Dublin City University

  Business English Course

  2015

• Politecnico di Torino

  Computer Engineering

  2009 — 2014

Skills

• Autocad
• Photoshop
• Operating Systems
• Customer Relations
• Portuguese
• C++
• Customer Service
• English
• Corel Draw
• Libreoffice
• Linux
• Tourism
• Spanish
• Matlab
• Italian
• Open Office
• Microsoft Office