Maya Drummond
Salesforce Business Analyst @Cigna Healthcare
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WORK HISTORY
Salesforce Business Analyst @Cigna Healthcare
Analyze internal clients\' existing business needs and help define business objectives that Salesforce should support.Provide internal stakeholders with account observations, identify trends, forecast outcomes, and document end-to-end processes.Perform administrator functions, managing user access issues for 200+ users, and oversee user management, profiles, and permission sets.Create and maintain end-user documentation, including internal processes, to support effective system utilization.Collaborate with stakeholders to gather, understand, and define business requirements and translate them into technical solutions that meet the customer\'s needs.
EDUCATION
Howard University
Bachelor of Arts (B.A.), Political Science and Government
State University of New York at Oswego
Bachelor of Arts (B.A.)
ABOUT MAYA DRUMMOND
I am a Salesforce Certified Professional driven by a passion for creative problem-solving, and my background in traditional marketing has helped me become a proficient Salesforce Administrator and Business Analyst.My journey with Salesforce began as an end user in traditional marketing roles, where I witnessed the tremendous impact a CRM can have on a company\'s growth. This discovery ignited my interest in web design and development, and I made significant investments in learning product development, project milestones, and UX design. This has enabled me to effectively serve clients by creating websites and functionalities that align perfectly with their business needs. I have also mastered the art of crafting website copy and content that effectively converts leads into loyal clients.Currently, I hold a dual role as a Salesforce Business Analyst and Project Manager at Cigna Healthcare. In this capacity, I am responsible for analyzing internal clients\' business needs and defining objectives that Salesforce supports. My work involves close collaboration with stakeholders to gather and understand business requirements, which I then translate into technical solutions that precisely meet customer needs. My expertise extends to performing various administrator functions, including managing user access for over 250 users and overseeing user management, profiles, and permission sets. Furthermore, I take pride in creating and maintaining comprehensive end-user documentation to ensure seamless and effective system utilization.Outside of work, I cherish quality time spent with family and friends, enjoy exploring new destinations, and maintain an active lifestyle through swimming.As a well-rounded professional, I am eager to embrace full-time employment opportunities and take on freelance projects, particularly in the fields of health and wellness or women-owned businesses. If you seek a Salesforce Administrator with a unique set of skills and experience, I am excited to connect with you.In terms of technical skills, I am proficient in WordPress, Squarespace, Adobe Suite, and Google Analytics. Additionally, I have expertise in Agile/Scrum methodologies, the Salesforce Platform, project management, product launches, technical writing, technology integration, SEO, and CRM. My knowledge also encompasses specialized areas such as the Non-Profit Success Pack (NPSP), Health Cloud, Sales Cloud, and Service Cloud.
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