May Sharma

Sr Executive Assistant, Client Services @ADP

CA

Key Responsibilities • Executive Team Support: Supports 5 client services VPs in total (2 members of the SLT, and 3 junior VPs), 13 Directors and 20 Team Managers. Duties include extensive calendaring and meetings management, Travel and Expense management (Concur), budget-tracking and events management, onboarding of team new hires, Performance Stats summarization.• Document design & creation: Creating executive presentations, client-facing documents in Ppt, Excel, OrgPlus/Visio• Web Management: maintains internal Sharepoint/ADPWorks portal; Acts as Sharepoint consultant for associates in the team. Knowledge of Basic HTML• Vendor Management: Vendor-liaison, procurement and payment processing (Ariba, OpenInvoice)• Database Management: Siebel, SFDC, FootPrints, BusinessObjects• Client Services Escalation Management: Funneling of stray client concerns to appropriate channels. • Leadership: Onboarding prep for associates in Service Delivery, and Training of newly-hired administrative staff. Events/budget management.Key Achievements• Successful Events Management: Co-chaired company-wide Social Committee events of approximately 300 associates in 20••••17. Successful facilitation and expense management of Year-End Fun Activities, Senior Leadership Offsite Meetings, etc.• Earned Accolades from VP of Client Services for Colleague-Care and Service Excellence, and a Rockstar Award (Outstanding Associate Attitude)• Change Management: Extensive support in the office relocation of the entire service department (of approximately 150 associates) • Launched and Co-Edited a Departmental newsletter ‘ADP Frontliners’ with a readership of approximately 400 Service associates all across regions.• Earned an ADP ACE Award (Associate Certificate of Excellence), 2nd Qtr FY07 for Productivity• Maintained Internal Sharepoint Sites (about 4 departmental sites) in Service Delivery.• Helped launched the Marketing Sharepoint site on its inception in 2006