May Giang
Closing and Funding Manager, Liberty Reverse Mortgage
- Role
- Operations Closing Funding Manager at Liberty Reverse Mortgage
- Location
- Rancho Cordova, CA, US
- LinkedIn followers
- 500 followers
Experience
Operations Closing Funding Manager
Jun 2013 — Present · Rancho Cordova, CA, US
Work with File Intake, Closing, and Funding Supervisors in further refinement of processes• Work with File Intake, Closing, and Funding Supervisors to determine daily, weekly, and monthly measurements by department and individual to perform evaluations• Determine Capacity Model and Monitor Application Volume to determine staffing capacity to distribute resources where needed• Continuously evaluate process to determine operational effectiveness and efficiency• Hire and terminate as necessary to meet capacity measurements• Provide guidance and expertise to personnel on standard concepts and practices• Interact with Management on departmental issues • Evaluate Reports and processes to meet business goals and objectives• Support the management of any internal and external audits of the company• Assist internal/external Sales team, and internal operations staff• Mentor staff in solving quality control issues • Work with sales management on production and service as needed• Assist direct reports in developing and facilitating department standards and procedures
Skills
- Underwriting
- Loans
- Customer Service
- Reverse Mortgages
- Management
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