May Barich

Experience

1. Talent Management Lead

   1stDibs

   Oct 2021 — Present · NY, US

   Received the peer-nominated Marketing team “Game Changer” award for Sept. 2024 continually evolving by cultivating ideas, striving for excellence & challenging the status quo- Direct Supervisor for New York regional Client Service team of 7 agents- Oversee effectiveness and upskilling of outsourced Indian team of 28 agents, including transformation of chat team to fully outsourced operations- Develop performance review frameworks, career development pathways, and standardized protocols for managing team member performance of agents grossing $1.1 million each in revenue per quarter- Leverage employee survey data to generate actionable insights and improve employee job satisfaction through Engagement Committee Service- Lead communication and training for department-wide initiatives; ensure effectiveness of initiatives and foster engagement from leaders and agents- Analyze trends and metrics in customer service satisfaction surveys and interaction data to develop solutions, programs, and policies that improve employee performance- Develop and deliver 18 hours of live training for outsourced and internal agents- Develop and lead onboarding experience of 6 new team members- Identify new policy opportunities to improve transactional losses, time to resolution, and marketplace experience.

Education

• High School of Fashion Industries

  Visual Merchandising, Branding and Retail

  2011 — 2015

• Southern New Hampshire University

  Bachelor of Arts - BA, Applied Psychology

  2019

• New York University

  Masters, Industrial and Organizational Psychology

Skills

• Microsoft Word
• Merchandising
• Youth Engagement
• Event Planning
• Trend Forecasting
• Research
• Trend Analysis
• Microsoft Office
• Sales
• Youth Empowerment
• Office Management
• Visual Merchandising
• Nonprofits