May Ahmad
Customer Relationship Management Executive @Pinnacle Pet Group
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WORK HISTORY
Customer Relationship Management Executive @Pinnacle Pet Group
Key responsibilities: • Supporting with improving customer retention, engagement and loyalty • Playing a key role in implementing and delivering CRM strategy and community strategy across all brands. • Working across email, letters, sms and websites • Responsible for creating, building, testing and sending newsletter and trigger based emails and sms. • appropriate planning and managing each campaign, supporting timely, high quality delivery and content • Defining success criteria for each campaign and rigorously analyzing the results, suggesting improvements and testing new ideas. • Carrying out A/B / multivariate testing • Maximizing customer retention
EDUCATION
The Marist School
GCSE's
University of Sussex
Master of Science - MS, International Marketing
The Marist School
A-Levels + AS level
University of Brighton
Bachelor's degree, Business
ABOUT MAY AHMAD
With a distinction in my International Marketing Masters and a first-class Business…
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