Max R.

Senior Manager, Customer Experience & Innovation Consulting @Publicis Sapient

Brooklyn, NY, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Dec 2021 — Present

Senior Manager, Customer Experience & Innovation Consulting @Publicis Sapient

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New York, NY, US

I help forward-thinking organizations figure out what their customers really need — then build it. At Publicis Sapient, I lead consulting work that sits at the intersection of customer experience and innovation. We dig into research, map out how people actually move through their journeys, and ideate to turn real customer insights into experiences that make an impact.

EDUCATION

2008 — 2012

UMN Carlson School of Management

Bachelor of Science, Business; Entrepreneurial Management, Marketing

2004 — 2008

Osseo Senior High School

High School

2014 — 2017

UMN Carlson School of Management

Master of Business Administration (M.B.A.), Strategy, Finance

SKILLS

Event PlanningEntrepreneurial OrganizationsConsultingLeadershipProject ManagementManagementCustomer RelationsHtml5Microsoft ExcelPowerpointSocial MediaCommunicationSalesforce.comCopywritingCustomer RetentionCustomer ServiceMarketingInnovationSales ManagementMarketing CommunicationsOpen InnovationSEOSalesCssLead GenerationSocial Media MarketingEvent ManagementMarketing StrategyCustomer ExperienceAdvertisingStrategyInnovation ManagementSocial InnovationTeachingEntrepreneurship

ABOUT MAX R.

I create change around how people actually think and behave, based on their wants and needs. I make experiences that delight people. I am a strategist, collaborator, and storyteller who has spent my career bringing ideas to life in hospitality, healthcare, design and technology companies. I have had the incredible opportunity to lead a wide array of new businesses, brands, projects and campaigns from inception, economic sustainability and growth.Serving often as the project and business lead, I speak the language of the client and the team, and translate needs and goals to be easily digestible. I admire people who create and I want to be there beside them in bringing art and commerce to the people. Let\'s fix some problems and have a good time while doing it!

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