Max R.
Experience & Innovation Consultant at Publicis Sapient
- Role
- Senior Manager, Customer Experience & Innovation Consulting at Publicis Sapient
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Max R.
I create change around how people actually think and behave, based on their wants and needs. I make experiences that delight people. I am a strategist, collaborator, and storyteller who has spent my career bringing ideas to life in hospitality, healthcare, design and technology companies. I have had the incredible opportunity to lead a wide array of new businesses, brands, projects and campaigns from inception, economic sustainability and growth.Serving often as the project and business lead, I speak the language of the client and the team, and translate needs and goals to be easily digestible. I admire people who create and I want to be there beside them in bringing art and commerce to the people. Let\'s fix some problems and have a good time while doing it!
Experience
Senior Manager, Customer Experience & Innovation Consulting
Dec 2021 — Present · New York, NY, US
I help forward-thinking organizations figure out what their customers really need — then build it. At Publicis Sapient, I lead consulting work that sits at the intersection of customer experience and innovation. We dig into research, map out how people actually move through their journeys, and ideate to turn real customer insights into experiences that make an impact.
Education
UMN Carlson School of Management
Bachelor of Science, Business; Entrepreneurial Management, Marketing
2008 — 2012
Osseo Senior High School
High School
2004 — 2008
UMN Carlson School of Management
Master of Business Administration (M.B.A.), Strategy, Finance
2014 — 2017
Skills
- Event Planning
- Entrepreneurial Organizations
- Consulting
- Leadership
- Project Management
- Management
- Customer Relations
- Html5
- Microsoft Excel
- Powerpoint
- Social Media
- Communication
- Salesforce.com
- Copywriting
- Customer Retention
- Customer Service
- Marketing
- Innovation
- Sales Management
- Marketing Communications
- Open Innovation
- SEO
- Sales
- Css
- Lead Generation
- Social Media Marketing
- Event Management
- Marketing Strategy
- Customer Experience
- Advertising
- Strategy
- Innovation Management
- Social Innovation
- Teaching
- Entrepreneurship
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