Max Stiles
AVP, Relationship Management, Affinity Market Group, Td Insurance @TD
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WORK HISTORY
AVP, Relationship Management, Affinity Market Group, Td Insurance @TD
CA
Lead national and regional teams of 10-15 Relationship Managers (RMs) responsible for the retention and growth of 750+ Affinity Home & Auto Insurance Partnerships.• Partnerships focused in Post-Secondary Institution & Professional Association industries, along with a broad cross-section of Corporate Canada. • Lead transformation of AMG\'s partnership management strategy through implementation of The Challenger Sale approach to B2B sales & relationship management.• Leader in the launch of new initiatives: Affinity Life & Health, Travel and Small Business Insurance businesses, ONE TD collaboration & referral strategy, AMG value proposition refresh, Partner marketing segmentation, team objectives & compensation model.• Launch new Virtual Relationship Management team (3 FTE) to more effectively grow smaller partnerships with a new virtual interaction strategy.• Grow #1 market share position via 95% Partner retention & expansion to grow eligible members.• Support record growth in Gross Written Premium, New Policy Sales & Quotes through expansionof digital marketing access & program awareness initiatives with Partners.• Sucessfully diversified team by attracting top talent from Retail Banking, Merchant Services, NorthAmerican Call Centre, Insurance Claims & external organizations. Successfully export top talent to Retail Banking, TD Wealth & ONE TD businesses. • Team PULSE score range of 4.30 – 4.78 / 5 over last 4 years demonstrating best in class colleagueexperience & contributing to attraction of top talent.
EDUCATION
Schulich ExecEd
Digital Fluency & Strategic Foresight, Business Administration and Management, General
McMaster University
Bachelor of Arts (B.A.), Geography
SKILLS
ABOUT MAX STILES
I lead a Relationship Management team that is responsible for the growth and retention of B2B Partnerships through which TD Insurance markets Home, Auto, Travel, Small Business, and Life & Health Insurance in Ontario & Western Canada. I take pride in our position as the #1 direct & digital insurer in Canada and the responsibilities that go with it. I am passionate about winning in the marketplace & adding value to relationships. I am motivated by the daily variety of people & places my career brings to me and love the opportunity to learn from every interaction. In exchange for that learning I hope to add value to every relationship. That challenge, along with helping colleagues & customers succeed, is something I thrive on.I treasure my journey as a B2B growth focused Leader and Coach. I’ve helped team members & colleagues improve performance, exceed goals, win promotions, make lateral moves and start new careers. Every conversation is a reward unto itself.I remain an avid student of Leadership, Coaching & B2B Sales & Relationship Management models with particular interest in The Challenger Sale & all things Anthony Iannarino. I am a trusted advisor in the affinity marketing, home & auto/life & health/travel/small business insurance, post-secondary alumni relations & advancement, corporate payments, corporate travel, payment processing, expense management, micromarketing data & systems industries. I’m an aspiring Ally for diversity and inclusion, particularly for the 2SLGBTQ+ community at TD. I also know that <2% of the Canadian population has ever donated blood. In your lifetime you or someone you know will need it. Go to make an appt & save a life.#itsinyoutogive
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