Max Printz

About Max Printz

I’m a tech leader with 15+ years of experience driving customer success and operational wins in fast-paced settings. From managing IT infrastructure at ClearCube Technology to launching AI solutions as an early engineer at SparkCognition, I’ve built a career bridging technical innovation and business value. I’ve optimized product lifecycles at Futurex, led enterprise deployments for Fortune 500 clients, and drove customer success at Novi Labs and most recently, Harness—where I now serve as Principal Enterprise FinOps CSM, blending cost optimization with software delivery for global enterprises.I\'m committed to delivering exceptional customer value and retention by translating complex technical data into actionable business insights and empowering customers to achieve their strategic goals. Let’s connect to explore how I can bring this expertise to your next challenge!

Experience

1. Principal Finops Enterprise Customer Success Manager

   Harness

   Sep 2024 — Present · Austin, TX, US

   As Principal Enterprise FinOps CSM, I lead the intersection of customer success and financial optimization for Harness’s top-tier enterprise accounts. I partner with C-level executives, finance leaders, and DevOps teams to align Harness’s platform with their strategic FinOps goals—driving cloud cost efficiency, maximizing ROI, and accelerating software delivery. By designing and executing bespoke success plans, I empower clients to achieve measurable outcomes, such as reduced cloud spend and optimized resource utilization, while fostering adoption and expansion. I leverage Harness CCM to deliver measurable cost savings through rightsizing, reserved instance optimization, and detailed cost allocation. I analyze complex cloud cost data, providing actionable recommendations that drive efficiency and improve cloud financial management.I collaborate with Sales, Solutions Architects, and Product teams to deliver tailored FinOps strategies, leveraging data-driven insights from tools like Salesforce and Harness’s analytics to enhance customer value. Beyond account management, I shape enterprise-wide best practices, mentor CSMs on FinOps methodologies, and advocate for customer needs to influence product evolution. My work bridges technical excellence and financial stewardship, ensuring Harness’s enterprise clients thrive in a cost-conscious, high-performance landscape and ensure our customers achieve their FinOps objectives and realize the full potential of Harness.

Education

• The University of Texas at San Antonio

  Bachelor of Science (BS), Mechanical Engineering

  2012 — 2014

• The University of Texas at Austin

  Bachelor of Science, Mechanical Engineering, Industrial Engineering, Business Foundations

  2006 — 2010

Skills

• Quality Assurance
• Technical Support
• Vmware
• Networking
• Customer Support
• Software Documentation
• Quality Management
• Testing
• Security
• Enterprise Software
• Computer Hardware
• Special Projects
• Lean Manufacturing
• Cyber-Security
• Cryptographic Solutions
• Python
• Servers
• Active Directory
• Artificial Intelligence
• Windows Server
• Hardware
• Data Security
• Cyber Defense
• Machine Learning
• Vpn
• Windows
• Transaction Processing
• Troubleshooting
• Bash Scripting
• Cryptography
• Artificial Neural Networks
• Encryption
• Project Management
• Big Data Analytics
• Software Quality Assurance
• Hardware Security
• Django
• Linux
• Cloud Computing
• Storage