Max Penman

Lead Analyst, Customer Excellence @Sky

Edinburgh, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2025 — Present

Lead Analyst, Customer Excellence @Sky

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Work as a Customer Excellence Lead for the Mobile Value Stream in the Customer & Colleague Enablement Team.

EDUCATION

2019 — 2020

Edinburgh Business School, Heriot-Watt University

Master of Science - MSc, Business Strategy, Leadership and Change Management

2015 — 2019

Heriot-Watt University

Master of Arts - MA, International Business Management with Human Resource Management

2009 — 2015

Beath High School

High School Education

N/A

ICAS - The Professional Body of CAs

CA, Accounting and Finance

ABOUT MAX PENMAN

Work as a Customer Excellence Lead in the Mobile Value Stream for the Customer and Colleague Enablement Team.• Worked as a Product Owner in the Broadband Value Stream where I am a Certified SAFe® 6 Agilist. • Worked in Change, Supply Change and Operations as a Business Change Manager where I was certified in Team Leadership, Business Analysis and Requirements Engineering from BCS, The Chartered Institute for IT.• MSc Business Strategy, Leadership and Change Management, with Distinction (1:1).• MA International Business Management, with First Class Honours (1:1).• Former Audit Associate for KPMG, studying at ICAS throughout this role.• Gained international internship experience through working in Strategic Partnerships for Liberty Mutual in Boston.• Strategic Management and Leadership Diploma attained from the Chartered Management Institute.• Attained the Deputy Principal\'s Award for academic excellence.• A successful candidate from the Saltire Scholar Programme.

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Max Penman — Lead Analyst, Customer Excellence at Sky in Edinburgh, GB | Unifers