Max Munson

Manager, Client Operations @Pixelogic Media

Lead and manage client operations team consisting of production managers and coordinators that support localization, digital distribution and mastering media services for one or more clients • Lead, manage and mentor team members to become high performing production managers and coordinators (including building, recruiting and training the team) • Successfully manage employees that work remotely from home (WFH) or other company locations • Own the entire client experience, from professionalized onboarding to high performance day-to-day servicing (ultimately ensuring the company is delivering best-in-class quality, security, on-time delivery and overall customer satisfaction) • Support Pixelogic’s vision and represent the best interests of both the customer as well as the company • Engage technology and admin groups as necessary to support account servicing and solutions • Utilize dashboards, reports and metrics to monitor production milestones and status • Help build and evolve the company and team culture