Maxine Wu
Ai Product Manager (Capstone) @Argonne National Laboratory
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WORK HISTORY
Ai Product Manager (Capstone) @Argonne National Laboratory
Designed and deployed an LLM-powered chatbot (\"Rezzy\") to automate EV charger support workflows, reducing manual ticket resolution time by ~40%• Built LangChain agents using OCPP logs and TimescaleDB to classify support issues like offline chargers and stuck reservations• Proposed UX transition from email-based helpdesk (Zendesk) to in-app automation, aligning technical automation with product experience
EDUCATION
University of Chicago
Master of Applied Data Science
University of Nottingham
Bachelor of Science - BS, Economics
ABOUT MAXINE WU
Product and Business Analytics professional specializing in building structured decision…
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