Maxine Simmons
Associate Director - Servicenow Principal Delivery & Implementation Engineer @The Depository Trust & Clearing Corporation (DTCC)
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WORK HISTORY
Associate Director - Servicenow Principal Delivery & Implementation Engineer @The Depository Trust & Clearing Corporation (DTCC)
Tampa, FL, US
Enterprise ServiceNow Platform Product Owner responsible for end-to-end delivery, stabilization, and continuous improvement of DTCC’s ServiceNow ecosystem in a highly regulated financial services environment.Lead platform strategy, backlog management, and cross-functional execution across core ITSM and enterprise workflows, partnering closely with executive leadership, process owners, and delivery teams to translate business priorities into scalable, compliant ServiceNow solutions.Key responsibilities and impact include- Own the ServiceNow platform roadmap and product backlog, aligning demand intake, prioritization, and delivery with enterprise objectives and capacity constraints- Serve as the primary Product Owner for multiple ServiceNow modules, including Incident, Change, Major Incident, Core Platform, Health Scan remediation, and enterprise integrations- Lead large-scale implementations and migrations, including greenfield deployments, brownfield-to-greenfield transitions, and platform upgrades- Drive platform stabilization and operational excellence, remediating technical debt, improving backlog health, and strengthening governance and delivery discipline- Act as a strategic liaison between executive stakeholders, business process owners, architects, and delivery teams, ensuring clarity of scope, roles, and outcomes- Govern intake and prioritization forums, establish clear acceptance criteria, and ensure delivery is aligned to risk, compliance, and audit expectations- Champion role clarity between Product Owners and Business Analysts, enabling better backlog quality, throughput, and long-term platform sustainability.Recognized for calm leadership under pressure, strong vendor management, and disciplined execution during high-impact enterprise initiatives.
EDUCATION
Saint Leo University
Bachelor of Science - BS, Computer Information Systems
SKILLS
ABOUT MAXINE SIMMONS
Enterprise ServiceNow Platform Product Owner with a strong track record of driving operational effectiveness, platform stability, and workflow optimization within complex, regulated environments. Known for bridging business objectives and technical execution to deliver scalable, well-governed ServiceNow solutions.Trusted partner to executive stakeholders, process owners, and delivery teams—translating enterprise priorities into clear roadmaps, actionable backlogs, and measurable outcomes. Experienced in leading platform implementations, upgrades, and remediation initiatives while balancing risk, compliance, and delivery capacity.Recognized for disciplined execution, calm leadership under pressure, and the ability to foster productive cross‑functional relationships. Bring deep expertise in business analysis, including process mapping, functional requirements, data architecture, and system design, with a consistent focus on sustainable platform health and long-term value.
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