Maxime Verguet
Principal Consultant @Concentrix
Signup · Get unlimited contacts
WORK HISTORY
Principal Consultant @Concentrix
London, GB
Directed a consulting team through a full diagnostic and operating model redesign for the operations function of a leading motor finance company, unlocking £33M+ in five-year savings and driving a 44% reduction in operating costs.• Redesigned the middle-office operating model for a global insurance broker, delivering $14M+ in savings through right-shoring and optimization across three international delivery centers.• Developed and launched a remote banking operating model for a mid-sized retail bank in Morocco, enabling the creation of a new remote branch and establishing a scalable digital sales channel to expand market reach.
EDUCATION
EPFL
Ingénierie microtechnique
Haute Ecole d'Ingénierie et de Gestion (HEIG-VD)
Bachelor, Micro engineering
Imperial Business School
Master of Business Administration - MBA, Strategy
HES-SO
Master, Engineering
SKILLS
ABOUT MAXIME VERGUET
Driving transformation in financial services through human-centered operating models and customer experience redesign.Principal Consultant specializing in financial services transformation with expertise in operating model design, process optimization, change management and human-centered customer experience. I have delivered complex cross-border programs for retail banks, wealth managers and insurance brokers, working directly with C-suite leaders to drive measurable outcomes.Recent projects include redesigning the operating model for a major UK global lender, unlocking over £14M in five-year savings while improving process speed, customer outcomes and compliance governance; leading an operating model review for a large French insurance broker that reshaped country leadership structures and introduced a COO role; and transforming the customer experience and contact strategy for a UK retail bank, enabling workforce redeployment and ensuring 50% of roles were retained through automation and digital enhancements.I lead teams of consultants and client delivery managers, balancing analytical rigor with a pragmatic, human-centered approach to ensure strategies translate into execution and lasting change. Known for my engaging style and collaborative mindset, I regularly partner with senior stakeholders including CEOs and executive committees to shape and deliver transformation agendas.Alongside delivery, I contribute to business development and knowledge building, from pitching to clients through to authoring articles and frameworks on change management and operating model design. Passionate about operational excellence and the future of financial services, I am committed to creating transformation that is both impactful and sustainable.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.