Maxime Pierre
Customer Success Manager @Mechasys
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WORK HISTORY
Customer Success Manager @Mechasys
Montréal, QC, CA
Team Leadership: Led and coached a high-performing CSM team to optimize onboarding and maximize customer satisfaction (NPS).• Retention & Growth: Proactively managed renewals and identified upsell opportunities to consistently meet and exceed revenue targets.• Customer Advocacy: Acted as the bridge between clients and the Product team, translating user feedback into actionable product improvements.
EDUCATION
Université libre de Bruxelles
Student Exchange - Civil Engineering
École De Technologie Supérieure
Baccalauréat en Génie de la Construction
École De Technologie Supérieure
Master - Gestion de l'innovation
ABOUT MAXIME PIERRE
Engineer and entrepreneur dedicated to transforming the construction industry through innovation. From the construction site to customer success management, I rely on technology to build a more efficient and sustainable future. Today, I am proud to be the voice of the customer at the heart of Mechasys. My passion is to support our partners in adopting our technological tools in order to transform every technical challenge into operational success in the field. 🤝
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