Maxime Olivier
Customer Success Lead @Feedier
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WORK HISTORY
Customer Success Lead @Feedier
Customer Success Lead at Feedier, I help organizations transform customer and employee feedback into actionable insights that drive retention, satisfaction, and growth.At Feedier, we enable companies to collect, analyze, and act on feedback in real time through AI-powered insights and automation. I lead delivery and Customer Success initiatives, ensuring seamless onboarding, strong adoption, and measurable business impact for our clients.Passionate about customer experience, data-driven decision-making, and scalable success strategies, I work cross-functionally to turn feedback into a true growth engine.
EDUCATION
Infocom - Université Lille 3
Master's degree (M2) Business Communication
University of Lille 1 Sciences and Technology
Master's degree (M2) of Foreign languages applied to international tourism
Università della Calabria
Master 1 (M1), Multilingual technical translation
ABOUT MAXIME OLIVIER
Account Management & Customer Success | Empowering Clients and Teams Through Insight & ActionAfter several years supporting clients in the B2B SaaS industry, I’ve developed a strong understanding of the strategic challenges related to growth, retention, and the efficiency of commercial teams.Convinced that data is a key driver for tackling these topics, I decided to upskill through a Data Analytics Bootcamp (Le Wagon), where I focused on tools (SQL, Python, Power BI, Looker etc.), advanced analysis (predictive modeling, statistics), and building actionable reporting. I also bring solid project management experience, working cross-functionally with product, tech, and sales teams to coordinate initiatives, prioritize actions, and deliver value fast. I’m now looking to leverage this combined experience to support these teams, with a strong operational impact. What I bring: • A sharp understanding of on-the-ground challenges (churn, upsell, product adoption, satisfaction…) • A result-oriented mindset, blending client empathy and analytical rigor • A love for teamwork, problem-solving, and automating what can be automated Curious? Let’s connect!
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