Maxim Silantyev

About Maxim Silantyev

More than 23 years of Information Technology experience in such areas as: Oil and Gas, Telecom, Banks, IT, E-commerce. More than 18 years on the management positions. Work experience in other countries (USA, Switzerland, England, Philippines). A leader with deep technical knowledge, experience in organizing and automating business processes and risk management. Extensive experience in attracting and developing the best talents to achieve company’s goals and objectives.

Experience

1. Chief Information Officer

   National Merchant Center

   Nov 2007 — Present · Irvine, CA, US

   Major tasks:• IT Department reorganizing(application development, short-term and long-term organizational strategies,regulations and procedures)• Business processes making/reengineering and automation based on ERP,CRM and RPA solutions,which helped to create a unified ecosystem for enterprise management and control• Scalable system creation and implementation new services• Centralized management tools development and implementation for all system components• Management, organization and control over the development of our own credit cards processing solutions(payment gateways,portals for agents, applications for communication with banks and credit card processors, etc.)Accomplishments. KPI:• New systems implementation increased level of the fault tolerance and security for all system. This helped me to save for company about 50% annually on maintenance of various systems;Reduced data center costs by 80%• Organized and automated business processes based on ERP,CRM and RPA solutions.It helped me to create a unified ecosystem for enterprise management and control. The Predictive/Progressive Dialing system implementation from Mitel helped to launch Sales Office, which increased the company\'s profits by 30%• Have been optimized agreements/SLAs for VISA and Master Card auditors.This optimization resulted reduction in the price of services by 70%• Developed and implemented processes and services in accordance with such IT standards as:ISO,COBIT,CO-SO,ITIL and PCI DSS(the result of the implementation was the availability of services - 99.9% since 2012)• Organized and optimized developer’s communication.Developed and implemented new concepts and security mechanisms for payment gateways and payment applications(no downtime since 2012)• Centralization and optimization of system resources helped me to outsource/monetize Mitel telephone system and Payment Gateway (white label)

Education

• Russian State Social University

  Master's degree, Finance and Credit

  1998 — 2003

• Alexander Popov Naval Radio Electronic Academy, St. Petersburg, Russia

  Master's degree, Information System Management

  1993 — 1998

• INSTITUTE OF EDUCATION INFORMATION SCIENCES

  Doctor of Philosophy - PhD, Information System Management

  2007

Skills

• Vmware
• Process Optimization
• IT Transformation
• Mitel
• Business Intelligence
• Kerio
• Dashboard
• Business Development
• Cios
• Planning Budgeting & Forecasting
• Customer Relationship Management (Crm)
• IT Infrastructure Design
• IT Leadership
• Disaster Recovery
• Integration
• Pci Standards
• Project Portfolio Management
• IT Infrastructure Management
• Kpi Implementation
• Security System Design
• Risk Assessment & Mitigation
• Business Process
• IT Management
• Pci Dss
• Business Process Improvement
• Program Management
• Executive Management
• Information Security
• IT Operations
• Outsourcing
• Eset
• Hp Products
• Payment Card Industry Data Security Standard (Pci Dss)
• Data Center
• Vmware Vsphere
• Erp
• Cisco Technologies
• Pmo
• Veeam
• Microsoft Sql Server