Max Butler

Business Operations Manager Head of Operations @Lightning Logistics International Ltd

York, GB

I am responsible for business change, operations, customer experience, and business development. • Accountable for the delivery of all structured change projects across the business, including software and system upgrades, digital process changes, and all other business improvement initiatives. • Responsible for managing the onboarding process for new customers, including negotiating scope, rates and deliverables.• Managed multiple major-accounts with customers across the telecommunications, medical, and technology sectors. • Responsible for managing an operations team to ensure the business can react to ever-changing customer requirements, often developing live plans to ensure customer operations can be sustained through any crisis.

York College, York UK

Information, Technology & Business, Business/Commerce, General