Max Boynett
Team Lead Business Systems Support @Network Rail
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WORK HISTORY
Team Lead Business Systems Support @Network Rail
Milton Keynes, GB
12-month FTC until March 2026I lead a team of three Business Systems Support Assistants managing over 30 internal platforms within an ITIL-aligned framework. My responsibilities include incident management, escalation handling, and continuous improvement across key systems. These include an IBM Maximo installation, custom logistics software, and multiple smaller systems covering HR approvals, vehicle hire, internal communications, and enhancement request management.My primary focus is ensuring the team delivers timely and high-quality support. I monitor KPIs such as ticket turnaround and call handling, oversee workload allocation, and act as the escalation point for complex or high-priority issues. I also serve as a key contact for stakeholders on system incidents, improvements, and change requests.I am passionate about fostering team development and creating a culture of accountability, collaboration, and shared learning. Alongside my leadership duties, I contribute to process improvement initiatives and support safety and EDI goals within the wider organisation.
EDUCATION
The University of Northampton
Bachelor's degree, Business Entrepreneurship
Sheffield Hallam University
Business and Enterprise Management, Entrepreneurial and Small Business Operations
SKILLS
ABOUT MAX BOYNETT
Focused on data integrity, systems optimisation, and empowering teams through structure and support.I lead a team supporting Network Rail’s business systems, focusing on data integrity, escalation management, and continuous improvement. I work closely with IT, People, and Operations teams to enhance processes, train users, and turn data into meaningful insight. My approach centres on structure, reliability, and helping others perform at their best.With experience spanning enterprise SaaS, operations, and team leadership, I bring both technical understanding and calm, people-centred management. I take pride in building efficient systems, solving problems quickly, and ensuring clear communication across teams.I am currently on a fixed-term contract until March 2026 and beginning to explore my next step in business or finance systems management, where I can continue driving performance through data, process, and people.
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