Max Arsenault
Principal Consultant @Mr 2 Technologies
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WORK HISTORY
Principal Consultant @Mr 2 Technologies
Montreal, CA
EDUCATION
Université Laval
Business Administration and Management, General
UQAM | Université du Québec à Montréal
Computer Science and Software Engineering
SKILLS
ABOUT MAX ARSENAULT
As a ServiceNow Transformation Architect and strategic IT leader at Ateko, I specialize in driving digital transformation, IT governance, and enterprise-wide process optimization. With deep expertise in ITIL 4 Master-level service management, change leadership (Prosci), and ServiceNow platform strategy, I align technology with business objectives to enhance operational resilience, optimize workflows, and accelerate organizational change.Key Expertise: IT Governance & Service Management Excellence: Leveraging ITIL® 4 Master best practices to optimize processes, enhance service delivery, and drive continuous improvement. Business Value Creation & Process Optimization: Building strategic roadmaps, developing actionable business cases, and ensuring measurable ROI through process automation and IT service alignment. ServiceNow Implementation & Digital Transformation: Expertise in ITSM, ITOM, ITAM, CSM, HR Service Delivery, and full enterprise-wide process automation to maximize the ServiceNow platform’s impact. Change Leadership & Adoption Strategies: Certified Prosci Change Manager, enabling successful organizational change, user adoption, and stakeholder engagement. Leadership, Mentorship & Collaboration: Guiding teams through coaching, workshops, and fostering a culture of continuous learning and operational excellence.My Approach:I bridge the gap between technology, business strategy, and people to ensure that IT transformations are not only technically sound but also embraced at all levels of the organization. By combining my expertise in ITIL 4 Master, ServiceNow, and Prosci Change Management, I drive sustainable improvements that create long-term value.Specialties: ITIL 4 Master | ITIL 4 Practitioner | Prosci® Change Manager Business Process Optimization & Digital Transformation IT Governance, Service Strategy & Risk Management Change Management & Organizational Adoption Enterprise Service Management (ServiceNow ITSM, ITOM, ITAM, HRSD, CSM) Leadership, Coaching & Strategic RoadmapsAt Ateko, I am passionate about helping organizations navigate the complexities of IT transformation, process automation, and change leadership to unlock their full potential with ServiceNow and industry best practices.
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