Max Perez
Sr Manager, Digital Signage Support and Implementation at TOSHIBA AMERICA BUSINESS SOLUTIONS
- Role
- Sr Manager, Digital Signage Support and Implementation at Toshiba Business
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
Experience
Sr Manager, Digital Signage Support and Implementation
Jun 2013 — Present · Lake Forest, CA, US
Founded the Digital Signage Support Program at Toshiba’s TABS division.• Develop and maintain Pre-Sale engagement activities for solution scoping and design.• Develop and maintain a Post-Sale support model as well as develop support procedures and documentation.• Train sales staff on Digital Signage Solutions and provide sales strategy.• Responsible for providing ongoing training for support call center staff. • Responsible for the successful completion of all DS implementations.• Develop and maintain an internal and external network of qualified DS service providers with an emphasis in quality.• Develop and maintain a comprehensive list of a-la-cart Digital Signage Services sold with our DS offerings.• Direct oversight of Post Sale Support and problem resolution.• Perform advanced AV Engineering services for customers with complex solution requirements.• Travel to implementations as needed to ensure all customer expectations are met.• Hold and maintain vendor technical certifications necessary for TABS.• Manage DS vendor relationships and national service.• Sit on the DS Program leadership council at TABS.
Education
St. Petersburg College
Marketing
St. Petersburg High School
Diploma
Avixa
CTS
Skills
- Lead Generation
- Direct Sales
- B2b
- Go-to-Market Strategy
- Business-to-Business (B2b)
- Key Account Management
- Sales Operations
- Competitive Analysis
- Selling
- Managed Services
- Digital Signage
- Account Management
- Customer Satisfaction
- New Business Development
- Cold Calling
- Solution Selling
- Product Marketing
- Sales Presentations
- Channel
- Sales
- Budgets
- Sales Process
- Saas
- Crm
- Management
- Enterprise Software
- Sales Management
- Program Management
- Cloud Computing
- Marketing
- Purchasing
- Strategic Partnerships
- Resellers
- Salesforce.com
- Customer Relationship Management (Crm)
- Business Development
- Negotiation
- Product Management
- Channel Partners
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