Max Mishka

Sr Customer Success Manager @Ivalua

Redwood City, CA, US

Client Relationship ManagementCultivate and sustain strong relationships with key client stakeholders and top executives, serving as a strategic advisor. Generate leads and referrals. • Business ReviewsRegularly meet with clients to review performance metrics, encourage strategic thinking, and identify opportunities for further improvement and growth. • Renewal Execution and ACV ManagementDevelop and implement renewal strategies that effectively maintain and increase contract value, ensuring long-term client retention and revenue growth.• Performance Monitoring and Value RealizationConduct data analysis and track key metrics to motivate clients to continually realize the value of our products. • Cross-Functional Problem SolvingEfficiently address client and supplier challenges by aligning cross-functional teams in product management (UI and UX), sales, professional services, and technical support.