Max Meneou
Cx Implementation Team Lead @PHMG
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WORK HISTORY
Cx Implementation Team Lead @PHMG
Chicago, IL, US
Taking direct responsibility to resolve priority, complex, ad hoc requests, or unusually time-consuming cases.• Provide direct support and resources to reduce critical backlogs of cases.• Oversight of daily case progress and day-to-day operations within the team.• Completion of day-to-day casework as per the CX Technical Implementation Coordinator role. • Offers insight and feedback to line manager on day-to-day practices, issues, or improvements that can be made from an Implementation consultation level.• Process training for new and current hires.
EDUCATION
Valparaiso University
Bachelor's of Science in Business Administration, Business Administration and Management, General
ABOUT MAX MENEOU
I’m a skilled CX Implementation Consultant & Team Lead with PHMG - the world’s leading audio branding provider. Since 1998 we’ve grown and grown to support over clients around the world to sound their best, everywhere their customers are – whether that’s West Virginia, or Western Australia. We count some big-name brands among their ranks, and lots of smaller ones too. Because we’re obsessed with audio, and believe every business can harness its power to forge deeper connections with their customers at every point across their relationship. Whatever it is you want to shout about, we can help make it happen – with our exclusive music, expert voice artistry, professional scriptwriting and patented editing working in perfect harmony.
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