Max Lester

Senior Technical Account Manager @Motto

Montreal, QC, CA

As a Senior Technical Account Manager, I build and nurture strong client relationships while managing site updates, technical support, and project coordination. I work closely with clients to understand their needs, create project estimates and timelines, and ensure smooth delivery of new features. I collaborate with cross-functional teams to manage production sprints and ensure alignment with client requests. Additionally, I engage in technical marketing, conduct regular customer touchpoints, and lead proactive outreach efforts to drive new business. My role also involves overseeing project progress, addressing client feedback, and maintaining performance targets.