Max Kuperman
CX Leader | Transforming Customer Experiences with Data-Driven Strategy & Operational Excellence
- Role
- Senior Manager, Consumer Care at Materne North America - Gogo Squeez
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Max Kuperman
Developed and implemented procedures and processes to provide above and beyond consumer experience • Successful in creating streamlined and flexible CRM workflows and business rules to facilitate fast response, and easy and friendly communication with consumers across multiple channels • Deep understanding and proficiency in fostering and maintaining strong, collaborative, and mutually beneficial partnerships with BPO service providers, managing client expectations, ensuring clear communication, negotiating successful agreements, and optimizing service delivery while balancing operational constraints. Specialties: Consumer Affairs, Team Leadership, Innovative Ideas and Operations Solutions, Workflow and Process Implementation and Optimization, Quality Assurance, Management, Customer Service, Zendesk, Operations, AML (Anti-Money Laundering), KYC/CIP (Know Your Customer/Customer Identification Program).
Experience
Senior Manager, Consumer Care
Materne North America - Gogo Squeez
Jan 2021 — Present · New York, NY, US
Education
City University of New York, Bernard M. Baruch College New York, NY
Humanities & Business
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