Max Kowtko

About Max Kowtko

Productive and skilled professional with a solid framework in customer support and administrative responsibilities. Pursuing an opportunity that places heavy emphasis on employee collaboration, efficient task completion, and analytical decision making.

Experience

1. Customer Service Office Staff Team Leader

   Publix Super Markets

   Oct 2022 — Present · Ocala, FL, US

   Provide premier customer service to customers, cash handling for money service transactions, provide coaching to new associates, coordinating front end and point of sale.Customer Service/Administrative Roles-Conduct money services transactions which include Western Union money transfers, Western Union payouts, money orders, check cashing, gift cards, lottery counter-Perform refunds and transaction modifications to ensure the customers\' satisfaction with their shopping experience-Worked with large amounts of cash received from money services, count and audit tills during shift changes-Submit supply and uniform orders for multiple departments on select days of the week-Provide customers with information regarding fraud attempts or red flags in money service transactions-Take phone calls and make line transfers that suit the needs of the customer. Team Leader/Management Roles-Coordinate front end and sales floor, directing associates as needed-Offer coaching to associates pertaining to dress code, attendance, and customer-facing aspects of performance-Assist associates with any issues that arise at the point of sale-Ensure associates complete necessary computer training on a regular basis as per the training list-Work with managers on special projects such as volunteer opportunities, donation campaigns (March of Dimes, food banks, etc.), associate appreciation events-Conduct associate voice surveys to collect employee feedback. Cash Office Responsibilities-Perform loans and pickups of store assets such as cash, lottery books, and postage stamps-Make bank deposits with large bills and bulk coin bags-Balance back office safe to verify the number of total items match the previously declared balance report-Perform till audits at the end of the night to compile cash accountability records-Gather all necessary documentation for end-of-week audit, assembled mail bag with this paperwork to be mailed into corporate.

Education

• College of Central Florida

  BAS, Business Administration and Management, General

• Project Management Institute

  Project Management

• College of Central Florida

  Associate of Arts - AA, Business Administration and Management, General