Max Grauer
Director of CX & Partnerships | Padel Evangelist | Community Builder
- Role
- Director of Customer Experience and Partnerships at Pura Padel
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
Experience
Director of Customer Experience and Partnerships
Jul 2025 — Present · Los Angeles, CA, US
Lead the full member journey from onboarding to retention by implementing consistent systems that support onboarding, engagement and retention Analyze member feedback and engagement trends to improve satisfaction and increase usageIdentify, pitch, and secure brand aligned partnerships, manage external relationships, coordinate with internal teams on execution, and track performance to drive revenue and impact.Serve as the internal voice of the member bringing forward insights and feedback to shape programming and ensure leagues, events, and clinics align with evolving needs across all player types.Develop scalable, grassroots programs like referrals, ambassador efforts, and member spotlights to deepen connection and loyalty, while aligning with brand tone and operational capacity through close collaboration with leadership.
Education
The Culinary Institute of America
Associate's degree, Baking and Pastry Arts/Baker/Pastry Chef
2015 — 2017
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