Max Gerrard
Director of Solution Engineering and Customer Success at SER Group | Globalizing SER Group | Early Stage Investor
- Role
- Director, Solution Engineering and Customer Success at Ser Group
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Max Gerrard
Experienced software evangelist, pre-sales and customer success leader with a passion for…
Experience
Director, Solution Engineering and Customer Success
Feb 2022 — Present · Charlotte, NC, US
The SER Group is a leading software vendor of the international enterprise content management (ECM) and content services market. Over five million users work every day with the SER Group’s Doxis ECM platform. Based on unified ECM, BPM, collaboration and cognitive services, large companies, corporations, public authorities and organizations design digital solutions for intelligent information and process management. With 40 years of experience, the SER Group’s team of over 900 employees works from 22 locations around the globe.SER Group\'s majority shareholder was The Carlyle Group and as of April 2024 is now TA Associates. TA is a leading global private equity firm focused on scaling growth in profitable companies. Since 1968, TA has invested in more than 560 companies across its five target industries – technology, healthcare, financial services, consumer and business services. Leveraging its deep industry expertise and strategic resources, TA collaborates with management teams worldwide to help high-quality companies deliver lasting value.I lead the Solution Engineering and Customer Success teams responsible for driving the acquisition, retention, and growth of SER customers by helping people use SER products to achieve their business objectives.
Education
King's College London
Master's Degree, Theoretical and Mathematical Physics
2010 — 2011
University of Birmingham
Mathematics BSc
2007 — 2010
Skills
- Scripting
- Long-Term Customer Relationships
- Problem Solving
- Statistics
- Test Automation
- Mobile Devices
- Testing
- Linux
- Integration
- Software Development
- Saas
- Enterprise Software
- Account Management
- Requirements Analysis
- Networking
- Team Leadership
- Consulting
- Management
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