Max Dean
Support Consultant @Forgood.Tech
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WORK HISTORY
Support Consultant @Forgood.Tech
Moving into the Support Consultant role meant taking on the tougher Business Central and NAV issues. I handle 2nd-line incidents, keep customers informed, and work closely with developers and consultants to get to the root of complex problems.I also help build the team’s knowledge by creating articles and running training sessions, improving confidence and first-time fix rates.
EDUCATION
University of Staffordshire
BSc (Hons), Digital and Technology Solutions
ABOUT MAX DEAN
I’m a Support Consultant working with Microsoft Dynamics 365 Business Central, helping customers solve problems and get the most out of their systems. I handle more complex issues that come through the support team, working with developers and consultants to find the right solutions.I enjoy fixing technical problems, sharing what I learn through knowledge articles and training sessions, and being part of a team that’s always looking to improve how we work and support our customers.
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