Max Cooper

Client Success Manager @Azoma

Toronto, ON, CA

GEO Client Success Manager at Azoma, where we help enterprise and ecommerce brands (primarily CPG) understand and improve how they appear across large language models like ChatGPT, Gemini, AI Overviews, and Perplexity, as well as e-commerce experiences like Amazon Rufus and Walmart Sparky.Client Success & Strategy:Execute comprehensive generative engine optimization (GEO) strategies for enterprise clients, ensuring retention through hands-on consulting and measurable results. Conduct technical audits and implement AI visibility improvements across various platforms while developing content strategies based on platform insights.Implementation & Outreach:Manage outreach campaigns across high-impact digital platforms to maximize brand visibility in AI-driven search experiences. Translate platform data into actionable recommendations and deliver regular optimization sessions and performance reports to enterprise accounts.Client Relationship Management:Drive customer discovery interviews and competitive analysis to ensure strategies address real market needs. Maintain high client satisfaction through strategic consulting and consistent delivery of optimization results.Cross-Functional Leadership:Collaborate with product development teams, providing client feedback that directly informs feature development and roadmap priorities. Support sales initiatives and contribute to business development efforts.Also contributed to product strategy and development of key platform features including analytics tools and performance tracking suites.

Toronto Metropolitan University

Bachelor of Arts - BA, Political Science and Government