Mark Wilde
Lead Security Engineer @Divisions Maintenance Group
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WORK HISTORY
Lead Security Engineer @Divisions Maintenance Group
Serve as liaison between Security, Development, and InfrastructureDeployment, support, monitoring, and maintenance of code security platformCompile and provide metrics for application security related tools and technologiesProvide support, monitoring, & maintenance for the Web Application Firewall and BOT control/protectionBuild and deploy Web Application Firewall rules as needed
EDUCATION
James Monroe HS/Sepulveda JHS
Diploma, English
California State University, Northridge
Bachelor of Arts (B.A.), English
Tacoma Community College
n/a, Microsoft Technologies
SKILLS
ABOUT MARK WILDE
Over 20 years in IT desktop system design, migration, communication, customer service, network, server, database, and support-Mentored and/or supervised teams in varied environments, with as many as 9 direct reports-Created and delivered multitude of training one-on-one or to as many as 50 people at a time-Equally at home with all clientele, novice to power user, clerk to maintenance staff to CEO-Focused on customer service and leadership positions throughout career history-Degree in English, specializing in written communication-Specialties-Microsoft Office and OS deployment and data migration implementation (especially USMT scripting)-Technical and other writing – 18 years: Test plans, Knowledge articles, Help files, training, product documentation, Usage guides, personal blog-Platforms – MS Windows XP/Vista/7/8/10, Mac OSX-Smartphone setup, deployment and connectivity troubleshooting – iOS, Android, Blackberry/RIM-WiFi / Router / WAP assessment, setup and troubleshooting-MS Office – 19 years usage, support and implementation-Desktop Imaging using DISM, Symantec Ghost, PowerQuest Drive Image, MS ImageX, Acronis TrueImageSkillset-Service-oriented, keeping a careful balance between client needs and the bottom line-Methodical, dogged pursuit of problem resolution, using linear, intuitive and cluster troubleshooting-Documenting and tracking progress of work via variety of ticketing software and processes-Highly effective when operating as individual, team leader, or team member-At home in any environment. Flexibility is a core component. Communication is key-CompTIA Certified A+ Technician-Windows Certified (3 MCPs): Professional; Server; Managing Network Environment
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