Mawada Mohammed

About Mawada Mohammed

Results-driven Technical Program Manager with a proven ability to drive adoption, retention, and measurable impact. Skilled at bridging the gap between technical solutions and business outcomes, turning complex challenges into strategic wins. Focused on building strong client relationships, scaling success programs, and delivering long-term customer value.Always open to exploring new opportunities and connecting with like-minded professionals. Please feel free to contact me through email: M••••••••@gmail.com

Experience

1. Technical Program Manager

   Qualtrics

   May 2023 — Present

   Owning and leading a client-facing workstream for a $12.5M ACV healthcare payor account, serving as a primary technical point of contact and ensuring seamless communication and issue resolution. • Delivering high-impact support by identifying and resolving 720+ mistranscription, directly contributing to improved transcription confidence and client product enhancement.• Strategically de-escalated critical client escalation stemming from a platform limitation by proactively developing and presenting three custom built category models, offering alternative solutions that directly addressed the client\'s challenge, restoring client confidence.• Unlocking new opportunities to showcase platform value and drive increased client usage and maturity by onboarding analysts across multiple enterprise accounts and leading tailored training sessions. Conducted both client-facing and internal enablement, including scoping workshops and platform training sessions to ensure effective knowledge transfer and cross-functional alignment.

Education

• University of Nebraska Medical Center

  Master of Public Health - MPH, Health/Health Care Administration/Management

• University of Nebraska-Lincoln

  Bachelor's degree, Community Health and Preventive Medicine